What materials do you use for your toys?
All our toys are made from Platinum Cured Silicone—a high-quality, body-safe material that is non-toxic and hypoallergenic. We also use pigments that meet the highest health and safety standards, ensuring your toy is safe for intimate use and gentle on your skin.
How long does it take to receive my toy?
Production usually takes 7-14 days, but fully custom toys can take up to 21 days in rare cases. We take great care in crafting each piece to ensure the highest quality.
Once your toy is ready, estimated shipping times are:
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Europe: ~1 week
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USA: 1-2 weeks
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Other destinations: 2-3 weeks
How are the packages shipped?
We ship all orders in plain, unmarked brown boxes with no indication of the contents. Our packaging is designed to be completely discreet, ensuring your privacy.
What’s listed on the shipping label?
Your privacy matters! The shipping label only includes the name of the person who packed your order—never our brand name. There is also no mention of the product or its price, so your purchase stays completely confidential.
How do I clean and take care of my toy?
Our toys are easy to clean! Simply wash with warm water and mild, unscented soap before and after each use. You can also use a toy cleaner for extra hygiene. For deep cleaning, you can boil your toy (if it has no electronic parts) for a few minutes. Store it in a clean, dry place, away from direct sunlight and sharp objects
How do I use my toy?
Our toys are designed for safe and comfortable use. For the best experience, we recommend using them with a water-based lubricant to enhance comfort and pleasure. Avoid using silicone-based lubricants, as they can degrade the surface of the toy. Always follow proper cleaning and care instructions to maintain hygiene and longevity.
Are your toys safe for people with allergies?
Yes! Our Platinum Cured Silicone is completely free from phthalates, latex, and other common allergens. If you have specific concerns, feel free to reach out to us.
Can I request a custom size, shape, or color?
Absolutely! We offer customization options for color, firmness, and even size adjustments. If you have a special request, contact us, and we’ll do our best to bring your idea to life.
Where can I contact you if I have more questions?
Got more questions? We’re happy to help! Reach out to us at deeppleasuretoys@gmail.com or connect with us on social media: linktr.ee/deeppleasure.